Quality Improvement

Commitment, Responsibility and Impact

Quality Improvement

Great Circle is committed to continually improving the quality of our services and protecting the rights and responsibilities of every client and family we serve. We know that by focusing on quality, we ensure our clients are best-served and we are having a positive impact on both families and communities.

The following documents and measurements are a part of our quality improvement process.

List of Evidence-Based Practices. Great Circle’s staff uses many different practices, programs and therapies to provide help that focuses on each client’s specific treatment. This list provides a sampling of those approaches.

2017 Outcome Highlights. We continually assess the effectiveness of our work, and regularly measure across many areas, including family and child well-being, parenting skills, and permanency. Outcomes from 2018 will be posted on Great Circle’s website in Spring 2019.

What We Measure. Using agency-focused and client-focused measurements, we can continually evaluate the effectiveness and efficiency of our work.

Client Rights and Responsibilities. The rights and responsibilities of each client is paramount at Great Circle. This document is designed to protect and empower each client while he/she is receiving treatment and participating in Great Circle programs.

Great Circle Code of Ethics. All Great Circle employees are required to behave in a way that protects and respects clients and their families. This code guides how we delivering care each day.

Notice of Privacy Practices – HIPAA. Great Circle follows all legal requirements on how a client’s personal health information may be used and disclosed. This document outlines our privacy practices and how access to a client’s personal health information can be obtained.

Grievance Procedure. At times, clients who are dissatisfied with Great Circle’s services or staff may wish to file a grievance. Our grievance procedure is outlined here, and includes a downloadable form to facilitate the process.

Title VI Complaints. A component of the Civil Rights Act of 1964, Title VI addresses issues related to discrimination in the provision of transportation services. Clients may access instructions and a downloadable form if they wish to file a Title VI complaint.

Reporting a Patient Safety Concern or Event to The Joint Commission. Patient safety events or patient safety concerns may be submitted to The Joint Commission (TJC) online by clicking here. TJC will check for other patient safety events at Great Circle, may write Great Circle about the concern, and may visit to see if there is a problem in meeting the requirements that deal with the concern. All reports to TJC are kept confidential unless permission to disclose has been given.